I've been dealing with  this issue for a long time. When talking to tech support they started talking about charging me for the technical assistance. I told them there was no way in *&$# I was paying them for their problem. It's bad enough that they columns won't stay where you set them but it's extremely difficult to re-size them. you can't just set each column. When you move one it re-sizes all of the ones to the right. I too would change to a different program if I could find something that does what I need on my desk top. I don't always have dependable internet so I don't want something that is cloud based.