I can only imagine what you've been through, Jamie-W.

Let me help and share some information about password security in QuickBooks Desktop.

To ensure the safety of your company's data, QuickBooks will ask you to create a complex password when you sign in to the file. It will also prompt you to change your password near the end of the 90 days as well as on the expiration date itself. Here's an article for more information: Password Security for QuickBooks Desktop.

If you don't have a dropdown list for emails upon choosing the option I forgot my password, you need to select Don’t see your email in the list above? and enter an email address where you'll receive the token. Emails from us can show up in your spam folders. Check your spam and junk folders if you don't see your code in your inbox.

Otherwise, if the password reset still doesn't work, I recommend contacting our Support Team. They have the right tools and can securely remote in to your computer to help you fix any issues.

I wanna make sure I got you covered, feel free to add some details by click the Reply button below. I'll be around if you need help. Have a nice day!