Hello, VMarina. 

This isn't the kind of experience that I'd like you to have while using QuickBooks. 

I want to make sure you're able to get your account up and running. I want to check on this for you, but account related concerns are mainly handled by our live support.   

I have another way on how to reach out to our customer support team, even though you're not logged in to your account. Please refer to this link, this will redirect you to our customer support team. 

To make sure you'll get prioritize to your concern, please check the availability time of or customer support team. You can contact us every Monday to Friday from 6 AM - 6 PM.   

Place a comment below if you have other concerns. I'll get back to you as soon as I can. Stay safe!