Hello there, @Stacy5.
I appreciate you performing some troubleshooting steps to get past the update notification message.
As mentioned by @BigRedConsulting, it'd be best if you could provide details on the exact message you encounter. It'll help us find a solution to the problem.
In the meantime, we can run the Quick Fix my Program and QuickBooks Install Diagnostic Tool from the QuickBooks Tool Hub to run a quick fix on your software. Here's how:
- Download and install the QuickBooks Tools Hub.
- Open the QuickBooks Tool Hub, then select Program Problems.
- Click Quick Fix my Program.
- When the tool finishes, start QuickBooks Desktop and open your data file and try to activate it.
- If it still does not fix the issue, select the Installation Issues in the QuickBooks Tool Hub.
- Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
Once done, restart your computer and open the QuickBooks data file, then activate it.
For more details about this step, you can check this article: QuickBooks Desktop doesn't start or won't open.
Please let me know how things go on your end. I want to ensure this gets resolved for you. Take care and have a great day.
