Good morning, @lpg2. 

Hey newcomer! Thanks for chiming in on this thread. 

Since you're not able to open your account, I recommend contacting our Customer Support Team through this link so they can take a further look at what's happening. This is a way to get in touch with them without having to get into your account. 

Please inform us on how the phone call goes. We want to ensure that you're taken care of today. Bye for now!