Hello,

I created this account for the sole purpose of posting my solution, as the workarounds are not acceptable solutions on a long term basis. I hope this helps someone:

+ Close Outlook, MS Word and Quickbooks

+ Browse to this location: C:\Users\%username%\AppData\Roaming\Microsoft\Templates (drive letter may be different if your windows is on a different partition)

+ Delete the normal.dotm and normalemail.dotm files. (The normal.dotm and normalemail.dotm files will get created automatically the next time you launch Word).

+ Relaunch Word and Outlook. Then relaunch Quickbooks.

+ Send a test email from Quickbooks to yourself (change the email body) - to test the fix.

NOTE: If you use macros in Word, rather than deleting the files, move(cut-paste) the normal.dotm and normalemail.dotm file somewhere else - so you can restore if need be.