Greetings, Budget Friendly Bookkeeping.
I appreciate all your effort in trying to resolve this and following the solution my colleague @LilyC provided. Allow me to step in and share additional insight regarding this matter.
When you encounter QuickBooks Desktop performance issues, the root cause could either be the computer needing some upgrade or the company file. Since you've mentioned that the computer is brand new, so the most likely cause of this is your company file.
There are a few ways to resolve this, but I would highly recommend that you optimize the QuickBooks operations instead. That said, I'm including these helpful articles that contain all of the information and the steps for this process that you may find helpful: Resolve QuickBooks Desktop performance issues: Manage your data file
If you need further assistance with the process, you always contact our Desktop Support Team. They have the resources to do screen sharing in a secure environment and walk you through the steps:
Contact QuickBooks Support
- Click the link to head to the Official Intuit Contact page.
- Select QuickBooks Desktop.
- Choose the version you're using.
- Select Solving Issues & Error Messages, then File & Network Management.
- In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.
That should get you going in the right direction. Keep in touch if there's anything else I can do for you. I always have your back and am always happy to help. Thanks for reaching out, wishing you all the best.
