I am SOOO frustrated.  I have spoken with tech support for 5 weeks now.  My case has been escalated to engineering weeks ago but they don't give me any updates end it doesn't seem like anything is really happening.

I have done all the basic troubleshooting steps they've asked me to do. Engineering even sat in on one of my calls and had me look at the back and coding and they saw all of the red errors.

1. has anyone else had this experience?

2. does anyone know a way to actually TALK to someone in engineering or know how to get more detailed updates? My agent is lovely and well-meaning... but she doesn't get answers from them either.

HELP!!  i can't reconcile my books this way.