Thanks for joining this thread and I want to make sure you're able to create a local backup of your QuickBooks data.
You may need to unlink QuickBooks from your DropBox or Google Drive accounts. This is to isolate the connection between QuickBooks and other services.
Once done, link again to your DropBox or Google Drive accounts. Then, follow the steps on this article: Back up and restore your QuickBooks Online Advanced company (formerly ChronoBooks).
If you're still unable to see the file on your DropBox or Google Drive accounts, you can manually download the data out of QuickBooks. Then, save them on your local hard drive. I'm adding this link to help you with the process: Export reports, lists, and other data from QuickBooks Online.
You can also report the issue by creating a local backup by contacting our QuickBooks Live Support Team. They'll create a case under your company and forward it to our Engineering Team for investigation.
Here's how to get in touch with them:
- Click the Help (?) icon.
- Select Contact Us.
- Enter a brief discussion of your concern, then click Continue.
- Choose Call us.
- Click Get a phone number.
- Dial the number provided on the screen, then click OK.
Please know that our Live Support Team is available M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. To learn more about this, here's an article for the details: QuickBooks Online Support.
Stay in touch with me if there's anything else you need by commenting below. I'll stay around until you're able to successfully create a backup copy of your data.
