We don't want workarounds. We want a solution that allows us to send invoices through Outlook that retain any customized text changes (like we used to be able to do!) instead of stripping it all and sending the generic invoice template. You've known about this problem for months yet you offer nothing except clumsy workarounds and replies like "We're aware of the problem and we're working on it." I don't believe that, and neither do most people on this thread.