I think there must be a law firm who used QB desktop, reads this forum and is also affected by the abysmal support/advice provided here.  It's hard to believe no one has started a class action against them.  The real truth is that there is no affordable "one stop shop" for accounting, govt compliance, and payroll software out there.  Intuit knows this and simply doesn't care about you or your business.  They are systematically dismantling their desktop product in favor of the more lucrative online version. It won't be long before you start receiving notices about sunsetting and the like.