Hi there, Rick112. Thanks for joining this thread.
One workaround is syncing with the Web Connector. Another is making sure your Web Services are up-to-date.
Here's how:
- In the top menu bar, go to File.
- Move your cursor over App Management.
- Select Update Web Services.
If you haven't yet, I'd also recommend getting in touch with our Customer Care team and referencing INV-00254. They'll be able to pull up your account in a secure environment and add you to our list of affected users. This will ensure that you receive email notifications about any updates relating to the case. You can get in touch with them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.
I'll be here to help if there's any questions. Have a wonderful day!
