It looks like you've tried Fiat Lux - ASIA's recommendation, 10293847. We want to ensure your issue gets fixed.

I suggest reaching out to our customer care support so an agent can take a better look at it. Here's how:

1. Click Help inside QuickBooks.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter your concern in the description field, then click Continue.
5. Select either Message an Agent or Talk to a Specialist.

Feel free to take note of the support hours so you can get hold of a live agent.

We're available 24/7. You're always welcome to post if you have other concerns. Keep safe!