Thank you for joining the thread and sharing the steps you've taken so far @Sam1437.

I suggest contacting our Technical Support team for assistance. They can pull up your Merchant account info and investigate this issue for you. Check out this article for the steps: Contact Payments or Point of Sale Support. Please take note of their operating hours, so you know when they're available. 

If you encounter any issues with recurring templates in the future, refer to this article: How to handle a recurring transaction that did not run. 

Tap the Reply button and post a comment below if you have other questions in mind. I'll get back to you as soon as I can. Have a pleasant day!