Hello there, @Budget Friendly Bookkeeping.
Let me help determine what's causing this unusual behavior in QuickBooks Pro.
First, let's try this process on your sample company file in QuickBooks to check if there's a freezing behavior when adding or editing rules. If you didn't encounter the same issue, then it's possible that this behavior may be caused by the following:
- Your company name is too long.
- Damaged or missing QBWUSER.INI file.
- Corruption on your hard drive.
- Damaged program files or QuickBooks Desktop installation.
- Damaged Windows operating system.
Let's try using the QuickBooks Diagnostic Tool to get this working.
Here's how:
- Download the QuickBooks Install DiagnosticTool.
- When prompted, save the file to the local Desktop.
- Close any open programs and run the QBInstall Tool.
- Restart the computer after running the tool to ensure the components are properly updated.
If the issue persists, please refer to this article for other troubleshooting steps: QuickBooks Desktop won't open, has stopped working, or not responding.
As always, you can contact our Desktop Support if you need help in going through the steps. They also have helpful tools that can isolate this issue further.
Here's how to get their contact information:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks Version.
- On the Contact Us page, click a topic.
- Click on the Get Phone Number button to see the support number.
Let me know if you have other questions about adding rules in QuickBooks. I'm here to help however I can. Happy weekend. :)
