I just switched from QuickBooks Premier 2018 to QuickBooks Premier 2021 in order to have better communication with the outside world as the link with the bank was not possible anymore and the version wasn't supported anymore.

As all of you, I am unable to send an invoice via email.

I had support yesterday from someone who really tried but at some point said that she would call me back and didn't.

Today I had Mike on the support team telling me that I had to go to Premier plus. A salesman! Telling me that I would have a much better service for the same price. I will spare you the details but it came to the double!!! 

I am slightly frustrated with QuickBooks!