Thanks for joining this thread, kroelling.

This certainly isn't the experience I want you to have. Since it sounds like you're being affected by one of our ongoing investigations, I'd recommend getting in touch with our QuickBooks Time care team and referencing INV-00254. They'll be able to pull up your account in a secure environment, conduct further research, and add you to its list of affected users if necessary.

You'll be able to get in touch with them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have an awesome Wednesday!