The fact that this has been going on since July, is UNACCEPTABLE. Our company is paying for a service that is not working - we should be refunded the last three months at the least. Plus all of the time we spend on the phone talking to useless "techs" that know nothing about the product. I found myself teach THEM how to use the product. I need a call and an end date for this issue. I have used quickbooks for 10+ years and have only ever had great things to say - but this is just unacceptable.