Hey there, @KORE. 

Thanks for reaching back out to the Community. 

We can assure you that your case is in the right hands. Our team works hard to resolve issues as fast as we can. If you have a case number, you can request a callback and check up on the case as well. 

Please inform us on when someone gets in touch with you about your problem. I'm only a comment away if you need me. Have a splendid day!