Allow me to provide you some information about changing the name of the main product and guide you on what to do, Mandac.
I know the importance of being able to change the name of every main product. Since you have already contacted our support team about this, this should already be brought to their attention, and have already taken note of this. You'll want to reach out to them again for updates. This will also be the best way for your current call to be tracked concerning this issue. Here's how to reach them:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter your concern.
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
In case you're changing an income account and it's not updating, check out this article: Change The Account For A Product/Service Item. For your reference, you'll want to get the information you need, you can run the Sales by Products and Services Details report. I've added this article for your guide: Run Reports in QuickBooks Online.
Please get back to us if there's anything else you need. Remember, we're always here to make sure that everything is taken care of.
