AileneA - even if I provide a random name pulled from a hat with absolutely no chance of it being a duplicate, I still get the error. I've used QBO since 2013 and I know how to modify an item name. Go back and re-read the threads to full understand what the problem is that we are experiencing. And I really wish support would get back to me with something other that clearing cash and going incognito and contacting support. I would not be here commenting on this thread if support had resolved my issue. Clearly, there is a programming issue of some sort that needs to be fixed. Please let me know if this gets fixed. Thanks!