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Let me provide a screenshot where you can see the Gear icon on your QuickBooks Online (QBO) account, Ewai.
Please see the attached screenshot below for your visual guide.
Since you aren't seeing this option, clearing the browser's cache and cookies will help retrieve the missing button. There's a possibility that your QBO is outdated or there are corrupt cache files in your web browser.
No worries, you can clear them in just a few easy steps. Follow the link to clear cache for your browser:
After clearing the cache, make sure to restart your browser for changes to take effect. Then, log back into your QBO account.
If you're still unable to see the Gear icon, you can use a private browser to isolate the issue. Or use other support browsers to check up on this.
If the same issue persist, I recommend contacting our QuickBooks Live Support Team. They can create a case to further investigate and find the missing button.
Just in case, I'll add this article for future reference: Troubleshooting browser problems.
Let me know if you have any other concerns aside from finding the missing Gear icon by leaving a comment below. I'm always around to help you. Have a great day ahead!