Dear Jen_D and every other QBO user: please note that this master admin feature DOES NOT WORK as it should. I continually run into hassles trying to transfer it to my clients I set up. It requires your development team to sort it out.

your support teams can't help themselves rehearsing the same textbook answers, which just infuriates users because the option JUST ISN'T THERE. (For some it is security issues with past admin users who died or fell in a black hole - and that's a whole separate nightmare loop, but this that I am talking about is a broken program).

in brief: it's broken! Please fix it Intuit!!