Hi, Tamra W.
We are continually looking into a permanent fix to this issue and we don't have a specific time frame yet as to when a permanent fix is available. Once you have contacted us, we'll update you time-to-time about some workarounds and a fix to this issue via email. If you haven't yet, you can follow the steps provided by my colleague ReymondO.
Once this is solved, you'll want to check out these articles that will help you set up your employees and run payroll:
Thanks for your patience about this issue. Let me know if you have other questions that I can help you with. I'm just a reply away and I'll get back to you as soon as possible.
