I know the feeling.  A week ago a customer made a progress payment, Monday I received an email saying they needed more info, I submitted all documents, never mind we've had the merchant account for four years.  Now, another week later, still no resolution and no money.  I'm going to have the customer try and say fraud on their bank and pull the money back and then I'm going to terminate this Intuit joke of a merchant account.  Did you get your money yet?