Hi there, Deactivated.
Thank you for reaching out to the Community. Have you tried opening your account in a private browser and check if the error is showing there? The private window will not save any history making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If the alert isn't showing when in Incognito mode, clear the browser's cache. This will help delete the history of the browser, so you can start in a clean slate. Otherwise, you can try using other supported browsers to be thorough.
Otherwise, If the error persists, I highly recommend getting in touch with our Support Team again. They can check whether there is an ongoing issue or your account is on security hold.
I'll be adding again the steps to contact us to help other users like you. Here's the process:
- Go to the Help menu then choose the Search tab.
- At the bottom click on Contact us.
- Click Talk to human.
- Select the way you want to connect with us.
Please update me on how this goes. I want to make sure this is taken care of. I'll be right here if you need further help with anything in QuickBooks. Stay safe!
