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Replying to:
JonpriL
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I'm here to share information about why your account is on hold, @ToniFireheart.

 

There are reasons why your QuickBooks Online account is on hold. Accounts on hold due to insufficient funds for payroll transactions or on review for payments accounts.

 

Therefore, I'd still recommend contacting our Customer Care Support so our specialists can pull the account we have on file. With their tools, one can determine the reason exactly why your account is on hold and explain how you can get the money from your customer's deposit. To do so:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter a few words describing how your account is closed.
  4. Click Continue.
  5. Choose a channel where you wanted to interact with our online support.

 

You may also check this reference helpful with the answers to the most commonly asked questions while keeping your business growing with us: QuickBooks Payments FAQs.

 

Don't hesitate to post again here if you have other questions or concerns with your deposits. I'm always around happy to help. Take care and stay safe!

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