Hello there, @cpl4920 and @therpllc.
I appreciate the both you for reaching out and providing details about your credit card payment transaction issue.
Checking the root cause of being unable to see the transaction on the Reconcile screen requires tools, like screen sharing, that only our phone support team has. They can also create an investigation ticket if there are other customers experiencing the same problem.
Here's how to get their contact details:
- Go to https://help.quickbooks.intuit.com/en_US/contactus.
- Select QuickBooks Desktop.
- Choose your QuickBooks for Windows version.
- Select the issue/topic.
- Click the Get Phone Number button to see the support number.
That's it. Let me know how the call goes or if there's anything else I can help. Wishing you and your business continued success.
