Hello there, lapoore.
Thanks for letting me know the results of the steps you've taken so far to resolve the Network error when trying to save new employee information.
Allow me to share another way to remove the network error message that you're getting. Here's how:
- Select the Reload button or press F5 on your keyboard (Command + R if you're using a Mac) to download the entire page.
- If the problem persists, restart your browser and then log in to QuickBooks Online.
- If refreshing the browser doesn't work, check if your computer is running any firewall software. If a firewall is present, configure it to allow access for http://accounting.quickbooks.com and https://qbo.intuit.com
- If you're still getting the error message, contact a QuickBooks Online customer care representative.
More details about handling network issues can be found in this article: What to do when a network issue error has occurred.
Also, here's an article that includes more details on how you can edit the employee's information: Add or edit an employee in Online Payroll.
Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:
Get back to me with additional questions while working with payroll or anything about QuickBooks. I'd be more than happy to help. Have a good one.
