I'm here to share additional information about applying available credits, @sandrews552003.

When we enter a journal entry (JE) for our receivables and payables, QuickBooks will recognize them as an open invoice and bill, respectively. Receiving their payments using a JE will show as an available credit to the customer/vendor. Hence, there are entries in each one that net to zero in their respective Aging Detail reports.

To get the amounts off the Accounts Receivable Aging Detail report, we'll have to link them by receiving a zero payment.

1. Go to the Customers menu and then select Receive Payments.
2. From the Received from drop-down, select the Customer.
3. Click the Apply Credits button.
4. Select the available credit and then Done.
   
5. Select Save & Close.

To straighten out your Accounts Receivable Aging Detail report, link the bill to the vendor's credit with a "zero dollar" payment.

Here's how:

1. Go to the Vendors menu and then select Pay bills.
2. Select the open bill.
3. Then, choose the Set Credits button.
4. In the Apply Credits window, select the available credit and then Done.
5. Select Pay Selected Bills and Done.

Refer to these articles to learn more about running an A/R Aging report and how to write off uncollectable balances:

• AR balance on the Chart of Accounts does not match AR balance on reports
• Write off bad debt in QuickBooks Desktop
• Understand reports

I've also included these links that will guide you on how to handle customer and vendor credits:

• Give your customer a credit or refund
• Record a vendor refund

Get back to me if you have other concerns about applying credits. I'll be around to answer them all for you. Keep safe and have a good one.