I have the same problem and it's so frustrating. This appears to be yet another example of the only official advice is to submit your comments to the developers. If you're not familiar with that, don't expect it to EVER be resolved. They always say they're working on it, it'll be fixed in a future release (which I think is different than an update) - but it won't be. QuickBooks is not a cheap software to use, but the end users are ignored much of the time.