Good evening, @Pro Grade Enterprises Inc.
Thanks for chiming in on this thread. I hope your day is going well so far.
If the steps my colleague stated didn't help, then I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share to walk you through some additional steps. Here's how:
- Go to the Help menu.
- Hit QuickBooks Desktop Help.
- Press the Contact Us hyperlink.
- Give a brief description of the issue and click Let's talk.
- Scroll down and choose to get a callback.
It's that simple.
If you have any other questions of concerns, please don't hesitate to reach back out. I'll be here to help in any way that I can!
