Hi Cherrin.

I know how this situation affects your business. Since you’ve tried all the listed recommendations in this thread, it would be best to contact our QuickBooks Time support for assistance. Only our phone and chat representatives can investigate this further.

Our Support page contains helpful articles, tips, and video tutorials to manage your account more efficiently. You can click on each topic to view the information. Just make sure to select your QuickBooks version in the Product list.

You can add a message anytime if you have other QuickBooks questions or concerns. We’ll be here to help.