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Replying to:
Catherine_B
QuickBooks Team

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Hello there, SJKnight.

 

Have you happened to cancel your account? What specific error did you get when you tried logging in to your account?

 

For canceled accounts, we hang on to your data for one year. This lets you pick up where you left off if you decide to come back. We delete the data after that. However, if the system suspends your subscription after three failed attempts to charge your payment method, you'll need to resubscribe to the subscription with the updated billing info. 

 

If you're referring to unblocking your account which is to sign in to your account, you can follow the steps shared by my colleagues on how to recover your account. You can also follow the detailed steps: Get help if you can't sign in to your QuickBooks Online account.

 

I recommend reaching out to our Phone Support Team if you're still unable to access your account. They'll check your subscription if you can still reactivate it or it has been deleted which is you need to subscribe to a new account. 

 

Let me know if you have other questions about managing your account. I'll be around to help. Take care!

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