Hey Kim-CA,

Thank you for chiming in on the thread. The web browser you use for QuickBooks Time shouldn't affect syncing with Desktop. In fact, we recommend using Chrome since it handles the bandwidth of the site well. It sounds like you may be a part of INV-00254, but to verify this, I recommend calling support and having them take a look at your errors on a screen share. The good news is we do have a workaround, which is to set you up with the web connector to sync while this is being worked on. You can call us at 888.836.2720 or use this chat feature to communicate with us.

Please let me know how the conversation goes and if you need assistance with anything else! I hope you have a great weekend.