After spending over 3 hours yesterday with multiple chats (QuickBooks Time sent me to QuickBooks and vice versa) I was able to call in, screen share and have the problem resolved.  You have to call is what the lady said on the phone.  I gave them the INV-000254 number and none of them (I spoke to 4) knew what to do with that.  I did all of the instructions given through these chats and wasting my time rebooting, reinstalling for a known issue on QuickBooks end and eventually was given a patch to get my system to work correctly.  If you know a patch is needed why not start there and not waste people's time.  Owning and operating QuickBooks and QuickBooks time is not an inexpensive venture and I do not feel that this is the customer service I am expecting from these products.