I'd done all of that- made sure my products were there and in order. Opened my browser in incognito, cleared caches, tried different browsers, and none of it worked. And then I screen shared with someone at Quickbooks and they couldn't figure it out either.

The system is guessing what the order should be in the drop down menu and there is no rhyme or reason for what it is picking. It's not the most common items, it's not the out of stock items, it's not recently purchased or updated priced items. 

For example - in my products list - it is ordered as:

1) ang0005

2) ang0010

3) ang0015

And continues for hundreds of items in numerical order

When I type "ang" in the drop down menu, before today, it would bring up all items that start with ang followed by the numerical order as listed above. Now it brings up random suggested ones and has no order to it and I can't scroll through all of them and I can't memorize thousands of items exact codes. So when I type in "ang" it now brings up

1) ang0270

2) ang0330

3) ang0025

4) ang0010

and so on and it makes it incredibly difficult to produce estimates/invoices in a timely manner. My team is creating 100s of these a day and it just got way harder with no fix in sight.

I have turned off all automation features and that fixed nothing. Nothing about my systems have changed from yesterday to today. I have no clue why its doing this.