Hello, Oland11.
Since Community is a public space and this requires pulling your account. I encourage reaching out to our Support care team. This way, a representative can review your account and help you further with this.
Here's how:
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk.
- Choose a way to connect.
To make sure you'll get prioritize to your concern, please check the availability time of or customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM. Also, phone support may be limited due to volume.
If you need some references in the future, you can also check out our site: Help articles for QuickBooks Desktop.
Keep me posted on how the contact goes or if there's anything else you need. I'm always around to help you out. Stay safe!
