Thank you for adding your input to this thread.  It was a real blow to my confidence to fail this one section of the exam.  I'm just beginning to further my accounting education but I have been bookkeeping for nearly 15 years.  I have not gone back for a couple of months because I am so discouraged.  Your comments have made me feel so much better because I can't imagine the exam is locking out people who have been using QBO for years AND have the mind and dedication to have an MBA!!  Terribly frustrating and I have decided to take the Desktop Exam instead.  The frustration over this exam set me back on my goals and has prevented me from getting more hours at the CPA firm I work for. If you are taking this exam to help you pay the bills, I'd suggest finding something else, because this exam will only set you back, mentally and professionally!