I know this hasn't been easy for you to fix QuickBooks issues, Louise55.
Can you share with us the error, and we'll do our best to resolve it. I can also route you to the best support available to help you fix this issue.
Currently, the option to access your computer remotely isn't possible. Instead, our QuickBooks team will be able to do a screen sharing. This way, they'll be able to see what happens on your end and guide you through the process.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue, then hit Continue.
- Choose a way to connect with us: either Get a callback or Start messaging.
If you're unable to get into your product, we can still help. You can use this link: Contact Us.
Support hours are Monday until Friday from 6 AM to 6 PM PT.
In addition, feel free to read these articles below to learn about fixing common issues in QuickBooks Desktop:
Drop any details below if you have further questions about this topic. I'll be right here to keep helping. Stay safe!
