Good day, Tooldoctor.
I'm here to help you fix the email issue you encountered.
First off, let's ensure you're using the latest release of QuickBooks Desktop. Then, try to send a test transaction to yourself.
If the same thing happens, I'd suggest you check your email settings as there could be some settings and filter preferences that block your emails from QuickBooks Desktop.
Also, please make sure to enable access for less secure apps and set access preferences for specific apps like QuickBooks.
Additionally, antivirus software can block connections. This could the reason for this issue. Check your antivirus settings, then email yourself again to check if there's a difference.
If the issue persists, I suggest reaching out to our Customer Care team to request further investigation. Here's how:
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter "Send invoice email", select Let's talk and then choose a way to connect.
For more pointers and references in handling your company's income, check out this article: Sales and customers.
I'm looking forward to assisting you again. Take care!
