I reached out 5 times today.  3 of those times I was disconnected, I literally spent my entire day on this.  How many support tickets do I need to open to get this resolved?  Can this please be escalated to a supervisor?  I'm 12 hours into this with no resolution and a whole lot of wasted time and frustration.  I can't wait on hold all day again just to be disconnected and never called back over and over.