Hey there, @mall. 

Thanks for reaching out to the Community for support. 

I took a look into your cases and see that there were some issues syncing QuickBooks Time to QuickBooks Online. Is this still the case? If so, an admin on the account will have to initiate the sync while the engineering team works on the issue. 

I also see you're having issues not being able to use QuickBooks Time. Are there any other issues with your access? Such as not being able to login or track time? If so, we'd love to look into it further. We just need more details on what's going on. 

Please reach back here and keep me updated. I look forward to working with you soon. Take care!