I'm facing the same issue. I know how to use QB and have used it for years and these questions are a complete waste of time. This exam is not helping in any way. I keep getting stuck on section 5 with a 76% and have one more attempt left before I get locked out again for the 2nd time. If i don't pass it, i will just leave it alone. I am a CPA and know how to reconcile in QBs and have done so for years. The fact that so many people are complaining about this is problematic. Very disappointed in QB. I would rather use my precious time for something else.