Good day, Amasloan!
Let me help you in fixing the email issue you encountered.
First, make sure you're using the latest release of QuickBooks Desktop. Then, send a test transaction to yourself.
If the same thing happens, please check your email settings. There could be some settings and filter preferences that block your emails from QuickBooks Desktop. Make sure to enable access for less secure apps and set access preferences for specific apps like QuickBooks.
Lastly, check your antivirus settings because antivirus software can block connections. Don't forget to email yourself a test transaction every after troubleshoot to check if there's a difference.
Also, I encourage you to reach out to our Support Team if this behavior persists for further investigation. You can follow these steps:
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter "Send invoice email", select Let's talk and then choose a way to connect.
For more tips and references in handling the company's income and customers, visit this page: Sales and customers.
I'm looking forward to assisting you again. Take care!
