I called two times today with a total of 3.5 hours on the phone.  They are not able to help but only relay messages to the case manager.  The case manager is unable to respond for up to 48 hours but it has been 13 days in hold review. The associate on the phone today said that they escalated the issue and that if I don’t hear back in 48 hours (Wednesday) they (intuit) May be in breach of contract??? Either way - Inuit is holding on to the funds and we have no way of getting them until the case manager can review.  Worst experience ever, with any company, let alone the one that runs my business software.