This is not the impression we want you to experience when logging in with your payroll account, Sofia7.
I appreciate the time and effort you've spent with one of our support agents. I'll personally share your feedback with our Customer Support Team regarding missed updates of this issue. We'll be able to take action on improving our customer service. At this time, there's no specific time on when this issue will be resolved. Rest assured, our engineers are working together for the permanent fix.
Once you contacted our support agent, they'll send you an email notification about the update of this issue since they already added you to the list of affected users. However, you can still contact us to run the payroll since we have a tool to help you with this one. You may call us at a time convenient to you, send a message via chat, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Chat or Get a callback.
Feel free to visit our Help article page for more insight about managing your business in QuickBooks.
The Community will always have your back if you need anything else in QuickBooks Online. Assistance is just one click away. Take care always.
