Good morning, @Seltri76. 

Congrats on making your first post here in the Community and joining in on this thread. I can give you some details. 

If you're having the same issue as the other users on this thread, I recommend contacting our Customer Support Team so they further assist you. They'll be able to use a screen share and other tools to help resolve this issue. 

All you need to do is review this guide to see which method you'd like to use when trying to get in touch with our support team: Contact QuickBooks Time support.

Let me know how it goes. I want to ensure that you're able to get back to running your business. Best wishes!