This is not the impression we want you to experience when sending invoices, MIckA4i.
I appreciate the workaround you have provided. If you are making the edits in Outlook, then QuickBooks is unable to control that. I recommend reaching out to Outlook Support Team. We can either set you up for webmail or edit your template in QuickBooks. The steps are included in these articles:
You can also add a new template and make modifications so you can use it when sending invoices to your customers. Here's how:
- In your QuickBooks Desktop, go to the Edit menu, then select Preferences.
- Click Send Forms and go to the Company Preferences tab.
- Select Add Template.
- In the Add Email Template window, enter the correct information and click Save.
Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.
I'm just one post away if you need a hand with running transactions or any QuickBooks related. I'll be here to ensure your success. You have a good one.
