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Hi Gina Suscon!
The Is sub-customer is available in all plans of QuickBooks Online. Let me help you in setting it up.
Please make sure that the page isn't zoomed in. That way, you'll be able to see the entire QuickBooks Online page.
I also suggest using an incognito window when adding a sub-customer. Here are some of the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
If the same thing happens, please clear the cache and make sure your browser is up-to-date to fix issues in QuickBooks Online.
This is how it looks like:
You can find the detailed steps in adding a customer here: Add and manage customers in QuickBooks Online. For assistance about your company's income and sales, visit this page: Sales and customers.
Leave a reply again here if you need anything else. Have a great day!